SHIPPING POLICY
Shipping Policy
At Peugeot Porcelain, we are committed to ensuring your porcelain products arrive safely and on time. This shipping policy outlines the order processing and shipping process, including delivery time, shipping costs, and other important information. Placing an order indicates your agreement to the terms of this policy.
1. Order Processing Time
Orders are typically processed within 1-3 business days after payment confirmation.
Please note that orders placed on weekends or holidays will be processed on the next business day.
Custom or special orders may require additional processing time. We will notify you of any order processing delays.
2. Shipping Methods and Delivery Time
We offer a variety of shipping methods to meet your needs. Delivery time depends on the shipping method you choose and your delivery address.
Standard Shipping: Domestic orders typically take 5-10 business days, and international orders typically take up to 20 business days.
Express Shipping: Domestic orders typically take 2-5 business days to arrive, and international orders typically take 5-10 business days to arrive.
International Shipping: Delivery time varies depending on the destination country. International orders may take 7 to 21 business days, depending on customs and local postal services.
Please note that delivery time is an estimate only and may vary due to weather conditions, customs clearance, or local postal delays.
3. Shipping Costs
Shipping costs are calculated based on order weight, the chosen shipping method, and the delivery address. You can check shipping costs before checkout.
Domestic Shipping: Standard shipping costs, with expedited options available.
International Shipping: Shipping costs for international orders are already included in the price. Please note that customs duties and taxes may apply upon arrival in the destination country, and these costs are borne by the recipient.
4. Free Shipping
Free standard shipping is available for orders within your country. International orders can enjoy free shipping, but please note that customs duties may still apply.
5. Packaging
We take great care in packaging our porcelain to ensure it arrives undamaged. All our products are carefully wrapped with protective materials, and fragile items are packaged in custom boxes to prevent damage during shipping.
If you find any damage after receiving your order, please contact us immediately at https://wa.me/message/FQKWPYMIILPBI1, and we will assist you in resolving the issue.
6. Order Tracking
After your order is shipped, we will send you a tracking number via email so you can track the delivery status of your package. You can use this tracking number to check the latest status of your package on the carrier's (e.g., UPS, FedEx, DHL) website.
7. Delivery Issues
If you encounter any problems with your order's delivery, such as delays or lost packages, please contact our customer service team as soon as possible at https://wa.me/message/FQKWPYMIILPBI1. We will work with the carrier to resolve the issue and ensure you receive your order on time.
8. Missing or Damaged Items
If your order arrives with damaged or missing items, please contact us within 7 days of receiving the goods. Please provide your order number, a description of the problem, and (if applicable) photos of the damaged items. We will review your case and arrange a replacement or refund.
9. Customs Duties and Import Taxes (International Orders)
For international orders, customs duties, taxes, and any other fees levied by your country's customs authorities are the responsibility of the customer. We recommend that you consult your local customs office for details of any applicable fees.
10. Returns and Exchanges
For information on returns and exchanges, please see our [Returns and Exchanges Policy] page. Please note that porcelain is fragile and returns are subject to specific conditions to ensure the safe return of the goods.
Contact Us
If you have any questions or concerns about our shipping policy, or need assistance with your order, please feel free to contact us:
WS: https://wa.me/message/FQKWPYMIILPBI1
Email: businessservice2@outlook.com
Address: [Your Physical Address]
This policy aims to ensure your customers receive clear and transparent shipping information, thereby enhancing their confidence in purchasing. You can adjust specific details (such as pricing and specific shipping methods) according to your company's circumstances.