Return & Refund Policy
At GoldShopping, customer satisfaction is important to us. We strive to provide quality products and reliable service. Please read our Return & Refund Policy carefully before placing an order.
- General Policy
As a wholesale supplier, many of our products are sold in bulk quantities, customized specifications, or special production arrangements. Therefore, return and refund requests are subject to the conditions outlined below.
By placing an order, you agree to this Return & Refund Policy.
- Eligible Return & Refund Situations
Customers may be eligible for a return, replacement, or refund if:
- The product received is significantly different from the product ordered.
- The product arrives damaged due to manufacturing defects.
- Incorrect items were shipped.
- The order is lost during transit and confirmed by the shipping carrier.
Supporting evidence may be required, including:
- Photos of products
- Photos of packaging
- Videos showing product issues
- Shipping documentation
- Non-Returnable Items
The following items are generally not eligible for return or refund:
(1) Customized Products
Including but not limited to:
- OEM products
- Private label products
- Customized packaging
- Custom logo printing
- Special production orders
(2) Wholesale Bulk Orders
Minor variations in color, packaging, dimensions, or appearance that do not affect product functionality are not considered defects.
(3) Clearance or Special Sale Items
Products sold as clearance, liquidation, or promotional items may not be eligible for return unless defective.
- Return Request Period
Customers must submit return or refund requests within:
7 days after delivery
Requests submitted after this period may not be accepted.
- Return Authorization
Do not return products without prior approval.
To request a return:
- Contact our customer service team.
- Provide your order number.
- Explain the issue.
- Submit supporting photos or videos.
If approved, we will provide return instructions.
Unauthorized returns may be refused.
- Return Shipping Costs
If the Return Is Due to Our Error
Examples:
- Wrong product shipped
- Manufacturing defect
- Confirmed quality issue
GoldShopping may cover reasonable return shipping costs or provide an alternative solution.
If the Return Is Due to Customer Reasons
Examples:
- Ordered incorrect product
- No longer needed
- Change of mind
The customer is responsible for:
- Return shipping costs
- Customs charges
- Handling fees
Original shipping charges are non-refundable.
- Refund Processing
Approved refunds will be issued to the original payment method whenever possible.
Refund processing times may vary depending on:
- Payment provider
- Banking institution
- International transaction processing
Typical processing time:
5–15 business days
- Partial Refunds
Partial refunds may be issued in cases where:
- Part of an order is defective.
- A portion of the products is damaged.
- Replacement products have already been provided.
- Returned products are not in original condition.
- Order Cancellation
Before Shipment
Orders may generally be canceled before shipment.
If production has not started, a full refund may be issued.
Customized Orders
Customized or OEM orders may incur cancellation fees if production has already begun.
After Shipment
Orders cannot be canceled once they have been shipped.
- Lost or Damaged Shipments
If your shipment is lost or arrives damaged:
- Notify us within 7 days of delivery.
- Provide photos and relevant documentation.
- We will work with the carrier to investigate the issue.
Appropriate compensation, replacement, or refund solutions will be considered based on investigation results.
- Limitation of Liability
GoldShopping’s liability is limited to the amount paid for the affected products.
We are not responsible for:
- Indirect losses
- Business interruption
- Loss of profits
- Delays caused by shipping carriers
- Customs clearance issues
We value our customers and will make every reasonable effort to resolve any issues fairly and professionally.